Legal

Privacy Policy

Effective date: 18 June 2026

Crownmaire Capital ("Crownmaire", "we", "us", or "our") operates the Crownmaire client portal website and mobile application (together, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Platform.

By registering for an account or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Account and identity information: name, username, email address, phone number, country, postal address, date of birth or age confirmation, government identification where required for KYC, profile photograph, and referral information.

Financial and transaction information: deposit and withdrawal records, wallet balances, investment activity, transaction history, payment method details processed through our payment partners, and support ticket communications.

Technical and usage information: IP address, browser or app type, device identifiers, operating system, access times, pages viewed, and cookies or similar technologies used to maintain sessions and improve security.

Communications: messages you send to our support team, verification codes, and notification preferences.

2. How We Use Your Information

To create, verify, and maintain your client account
To process deposits, withdrawals, transfers, and investment-related activity
To comply with KYC, AML, and other legal or regulatory obligations
To provide customer support and respond to inquiries
To send service notifications, security alerts, and account-related messages
To detect, prevent, and investigate fraud, abuse, or unauthorized access
To improve Platform performance, security, and user experience

3. Legal Basis for Processing

We process personal data where necessary to perform our contract with you, comply with legal obligations, protect legitimate business interests (including fraud prevention and platform security), or with your consent where required.

4. Sharing of Information

We do not sell your personal information. We may share information with:

Payment processors and banking partners to complete transactions
Identity verification and compliance service providers
Cloud hosting, email, and security vendors that assist in operating the Platform
Law enforcement, regulators, or courts when required by applicable law

All third parties are required to protect your information and use it only for the services they provide to us.

5. Data Security

We implement administrative, technical, and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as your account is active and as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, restrict or object to certain processing, or withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below.

8. Cookies and Mobile App Data

Our website and mobile app may use cookies, local storage, and secure tokens to keep you signed in, remember preferences, and protect accounts. You can control cookies through your browser settings; disabling them may limit Platform functionality.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers.

10. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Crownmaire Capital
Email: Info@crownmaire.com
Website: https://crownmairecapital.com